Support
How can we help?
Answers to the questions we get most often. If yours is not here, email us.
Contact us
Questions, bugs, billing or your data: write to us at
Plans & pricing
What is free, and what does Day Pal Pro add?
Searching 13,000+ foods, logging by hand, quick add, and tracking water, weight and workouts are free and unlimited, forever. The free plan shows the last 14 days of your diary, and exporting your data is free on every plan. On top of that, each device gets 20 free AI actions (a photo scan, a voice or text log, or a coach question). They are given once and do not reset. Day Pal Pro makes AI unlimited (photo scans, voice and text logging, coach questions and daily reviews) and keeps your full diary history.
How much does Day Pal Pro cost?
In the US, Day Pal Pro costs $1.29 a week, $2.99 a month or $21.99 a year. In other countries the App Store and Google Play set the price in your currency, and you always see the exact price before you pay. Subscriptions renew automatically until you cancel. There is no free trial.
Subscriptions & billing
How do I manage or cancel my subscription?
Apple or Google bills your subscription, so you manage it in your store account. On iPhone: Settings → your name → Subscriptions → Day Pal Pro, or open your App Store subscriptions. On Android: Play Store → your profile icon → Payments & subscriptions → Subscriptions, or open your Google Play subscriptions. Once you are subscribed, You → Manage subscription in the app opens the same controls. If you cancel, Pro stays on until the end of the period you have already paid for.
I subscribed, but the app does not show Pro. How do I restore it?
Sign in with the account you subscribed with, then tap your avatar at the top of Today to open You, and go to Upgrade to Day Pal Pro → Restore purchases. Restoring needs a signed-in account, so the button is not shown while you use Day Pal as a guest.
Can I get a refund?
App Store purchases can only be refunded by Apple: request one on Apple’s Report a Problem page. For Google Play purchases, follow Google Play’s refund guide, and if it tells you to contact the developer, email us.
Account & data
How do I delete my account?
In the app, go to You → Delete account and confirm. This permanently removes your account and the data tied to it on our servers, including your diary, weight history and coach memory, and it cannot be undone. Backups are purged within 30 days. Deleting your account does not cancel a subscription, so cancel it in the App Store or Google Play first.
Can I get a copy of my data first?
Yes. You → Export data prepares a copy of the data we hold about you. The app cannot save it to your phone yet, so it shows you a reference instead: email that reference to hello@getdaypal.com and we send you the file. The copy is kept for one day, so write soon after you request it. The delete screen also offers to export first.
Where can I read how my data is handled?
Our Privacy Policy explains what we collect and why, and our Terms of Service cover subscriptions and use of the app. Questions about your data go to the same address as everything else.
Troubleshooting
Something is not working. What should I send?
Email hello@getdaypal.com with your app version (it is at the bottom of the You screen), your phone model and iOS or Android version, and what you did just before it went wrong. A screenshot or screen recording helps a lot.